We charge a flat rate of $11.95 for most sales within Australia, however for some of our heavier items (over 5kg), shipping is $19.95. If shipping is going to be more than $11.95, we will contact you to discuss it with you. We always do our best to make shipping as economical as we can. Customers also have the option of collecting their purchases to avoid the shipping fee.
We do ship internationally. For overseas orders, please contact us with your order and we will provide you with a quote for shipping:
Customers have the option of collecting their order from us and thus avoiding paying shipping. If you would like to collect your order, please contact Emma to schedule a time for collection: 0418 365 042 or email@example.com
At present, we have two standard locations you can collect from at any time by arrangement - Bassendean and Clarkson. We are currently moving between different shopping centres, so please check our home page to find out where we are, or call Emma to find out where we will be popping up next.
Please be aware that if you arrange a time to collect your purchase but do not turn up and do not notify us, you will be charged shipping and we will post your order to you.
Delivery times are usually 10-14 days. If an item or items in your order are going to take longer than 14 days to ship to you for some reason, we will let you know and offer you a number of options.
If you have a particular date that you need your order by (such as a birthday present), please let us know and we will be able to give you an accurate delivery time or possibly arrange for express shipping/delivery.
Payments for Thinkberry products are made using Paypal. The shopping cart will direct you to a Paypal payment page and from there you can use your Paypal account if you have one. You do not need to have a Paypal account to use Paypal to pay for your purchases. The payment page provides the option for customers to pay using credit/debit card. Paypal is one of the most secure online payment facilities available and takes your privacy very seriously. If you have any problems using the Paypal payment system please let us know. We can also take payments by direct deposit or credit card payments over the phone if necessary.
GIFT CERTIFICATES AND DISCOUNT VOUCHERS
If you have a discount voucher or gift certificate, you can redeem it by entering the code shown in the 'COUPONS' box at the checkout. Only one gift certificate/voucher can be used per order and gift certificates can only be used once.